Visionary Voices: How Are European Organisations Changing Their Sales Approach in the Contact Centre? We’re in a moment of significant […]
Visionary Voices: How Are European Organisations Changing Their Sales Approach? Find out more »
CX Ukraine: Future Scenarios, Insights & Trends CX Future Lab 2030 brought together leaders from banking, retail, tech, and public
CX Ukraine: Future Scenarios, Insights & Trends Find out more »
Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs The European customer contact community came together last night at the 25th
Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs Find out more »
“Happiness at work is not a luxury, but an essential condition for health, well-being, creativity and performance” As part of The
The Human Voice in the Age of AI In 2025, the Contact Centre section of DIMSZ organised one of the
The Human Voice in the Age of AI Find out more »
“Customer focus is in our DNA, but we also sometimes have to learn to be a little more businesslike” Monuta’s Sahar
AI and Customer Service: Is the Promise Kept? Discover the 2nd edition of the Ipsos study, which deciphers and anticipates the changes in
AI and Customer Service: Is the Promise Kept? Find out more »
European Contact Centre Leaders Are Unanimous on AI Workforce Future The vast majority of European contact centre leaders state that
European Contact Centre Leaders Are Unanimous on AI Workforce Future Find out more »
APCC Benchmarking for Contact Centre Industry in Portugal This study from APCC, characterises the contact centre industry in Portugal, with
APCC Benchmarking for Contact Center Industry in Portugal Find out more »
