Europe’s customer contact industry heads for London in November, as part of a bumper programme of festivities that includes the European Contact Centre & Customer Service Awards (ECCCSAs), followed by Contact Centre & Customer Experience Expo 

Leaders from across Europe’s customer contact sector will come together in London this November for a week that combines industry recognition, shared learning and networking at scale.  

The European Contact Centre & Customer Service Awards (ECCCSAs) will take place on 17 November, immediately ahead of Contact Centre & Customer Experience Expo on 18–19 November, creating a unique opportunity for organisations from across the continent to celebrate excellence, exchange ideas and accelerate progress across the industry. 

With thousands of professionals expected to travel to London, the ECCCSAs provide an opportunity to bring together and honour the industry’s leading organisations and individuals in 2026, prior to the expo that takes place over the following two days. Organisations wishing to be part of these celebrations have until 17 July to submit their entries to the 2026 awards programme. 

The customer contact industry is moving at pace. As a result, there are four new categories to reflect the continual evolution and innovation the industry is experiencing this year – Best Approach to Knowledge Management, Best Workplace Environment, Most Effective Management of a Hybrid Workforce and Best Approach to Employee Development.  

By entering this year’s ECCCSAs, industry professionals give themselves the opportunity to attend Contact Centre & Customer Experience Expo on the two days that follow Europe’s leading customer contact awards night. Taking place on 18–19 November 2026 at Excel London, the expo is one of the continent’s largest trade shows focused on customer contact and customer experience, bringing together exhibitors, speakers and industry professionals to explore emerging technologies, operational strategies and future trends. 

The show offers attendees access to suppliers, technologies and industry discussions covering a wide range of topics, including AI, automation, workforce management and customer engagement. Alongside the networking opportunities created by both events, attendees can gain practical insights into the challenges and opportunities shaping customer contact today.  

Registration will officially open soon, but you can register your interest today and be among the first to receive updates and secure your free ticket.

Leigh Hopwood, Chair of the European Customer Contact Alliance (ECCA), the organisation behind the European Contact Centre & Customer Service Awards, said:  

“Having the ECCCSAs immediately before Contact Centre & Customer Experience Expo creates a valuable opportunity for the industry to come together in one place. The awards recognise what great organisations are achieving, while the conversations that follow help spread ideas, inspire innovation and support the continued development of customer contact across Europe. 

“The ECCCSAs play an important role in recognising excellence and sharing best practice across the European customer contact industry. With the nomination period for the 2026 awards programme currently open, we’re looking forward to celebrating those driving innovation across the continent.” 

David Juniper, Managing Director at RoarB2B, the organisation behind the Contact Centre & Customer Experience Expo added: 

“We’re delighted to be partnering with the ECCCSAs to bring the industry together in November to celebrate the innovation and collaboration driving the customer contact industry forward. Contact Centre & Customer Experience Expo 2026 is more than just an exhibition – it’s a place where the industry can come together to share ideas, discover the latest solutions and shape the future of the industry.”  

Full details on categories, key dates, entry guidance and support resources for the European Contact Centre & Customer Service Awards (ECCCSAs) can be found at: www.ecccsa.com 

For full details about Contact Centre & Customer Experience Expo 2026, including exhibitors, speakers, seminar programmes and the latest event news, visit the official website at: https://www.callandcontactcentreexpo.co.uk/