About the European Customer Contact Alliance

The European Customer Contact Alliance, ECCA, was founded in 2023 in response to contact centre association leaders across Europe coming together to share best practice and to raise the profile of the contact centre industry across Europe.

ECCA is a collaboration network for national customer contact membership bodies across Europe with a focus on supporting the members of these associations through building relationships across Europe. It replaces ECCCO (the European Confederation of Contact Centre Organisations) that had operated successfully for several years before disbanding in 2018.

It’s flagship event is the celebration of excellence at the European Contact Centre & Customer Service Awards, which has been recognising contact centre and customer service operations since 1999. The winners of these awards share their stories through The Exchange, a three-day virtual event.

Association Partners benefit from giving their members the opportunity visit Sites of Excellence (award-winning customer contact operations) across Europe and working together on key strategic initiatives.