"Customer focus is in our DNA, but we also sometimes have to learn to be a little more businesslike"

Monuta’s Sahar Salimian leads a customer service team that interacts with people on a daily basis at one of the most vulnerable moments in their lives.

In this episode of CCMA Kjkje in de keuken (A sneak peek), she shares how she uses technology to support people, not replace them, and how she and her team carried off a massive IT transformation project without losing touch on the face.