APCC Benchmarking for Contact Centre Industry in Portugal This study from APCC, characterises the contact centre industry in Portugal, with […]
APCC Benchmarking for Contact Center Industry in Portugal Find out more »
The European Contact Centre & Customer Service Awards (ECCCSAs) offer contact centres across Europe the opportunity to vie for recognition amongst fellow continental operations and to celebrate shared successes. But what impact do the awards have on category winners?
Preparing Government Contact Centres for Work During a Period of Force Majeure During a period of force majeure, which affects
Preparing Government Contact Centres for Work During a Period of Force Majeure Find out more »
The annual Characterisation and Benchmarking Study of contact centre activity is one of APCC’s most impactful initiatives. It provides valuable insights and promotes a positive image of an often-underappreciated sector.
Characterisation and Benchmarking Study of Contact Centre Activity 2024 – Portugal Find out more »
This report outlines the crucial role that Customer Experience (CX) can play in making ESG claims and engagements tangible, and share key principles to follow in order to create value whilst doing the right thing.
Embedding ESG in Experience Find out more »
