Events

Opportunities to network and learn in person or online with our partners across Europe.

Virtual

From Reactive to Predictive – How Do We Anticipate Customer Needs Without Overstepping?

Explore how AI and customer insight shape proactive service, the organisational shifts behind it, and the ethical limits that keep it responsible.

When: Tue 15 Sep 2026

Where: Online

In-Person

The UK National Contact Centre Conference

Delegates will have the opportunity to meet and listen to award winning contact centre professionals, whilst exploring the latest technology and meeting with potential partners in a small expo.

When: Tue 29 Sep 2026

Where: London, United Kingdom

In-Person

CMMC Summit & Awards 2026

Attendees will have the opportunity to hear from leading professionals and industry experts and outsourcing, celebrate excellence at the CMMC Summit & Awards 2026.

When: Wed 28 Oct 2026

Where: Milan, Italy

In-Person

European Contact Centre & Customer Service Awards

The ECCCSAs have recognised organisations across Europe that are leading the way in delivering exceptional service to customers.

When: Tue 17 Nov 2026

Where: London, United Kingdom

In-Person

Contact Centre Expo

Europe’s leading event dedicated to the sector, it connects you with thousands of peers, industry-leading suppliers, and cutting-edge technologies shaping the future of customer contact.

When: 18 – 19 Nov 2026

Where: London, United Kingdom