The contact centre landscape is evolving at unprecedented speed. Leaders are expected to stay ahead of rapid technological change while […]
Watch: Contact Centre Leadership in the Digital Age Find out more »
Watch – AI is Calling: Is Your Contact Centre Ready for Consumer Bots? AI is no longer just a back-office
Watch: AI is Calling – Is Your Contact Centre Ready for Consumer Bots? Find out more »
Watch: Building the Contact Centre Workforce for Tomorrow The beating heart of every contact centre has always been its people.
Watch: Building the Contact Centre Workforce for Tomorrow Find out more »
Watch: The Future Contact Centre How will customer contact and the contact centre develop in the short, medium and long term? Phenomenal
Watch: The Future Contact Centre Find out more »
Handling over 30 languages, this outsourcer located in Poland and Ukraine is committed to linguistic diversity and cultural sensitivity. They
The Exchange 2025 – Diverse in Language, United in Service: CCIG Find out more »
With 70% of business online, menswear brand Charles Tyrwhitt supports customers with human contact via their in-house operation in the
The Exchange 2025 – Charles Tyrwhitt Customers Served from South Africa Find out more »
Based in Belgium, Belfius’ love for customers is rooted in a human, empathetic approach combined with personalisation, focusing on efficiency,
The Exchange 2025 – Belfius Bank’s Culture of Love Find out more »
Creating an innovative ‘dementia friendly’ customer experience was critical for Alzheimer’s Society to offer a more inclusive and effective support
The Exchange 2025 – Total Focus on the Customer for Alzheimer’s Society Find out more »
When your country is at war, it sharpens the mind. We’ll find out from senior professionals leading contact centre operations in Ukraine what is
The Exchange 2025 – Working in a Contact Centre in a War Zone Find out more »
