The Exchange 2025 – Diverse in Language, United in Service: CCIG

Handling over 30 languages, this outsourcer located in Poland and Ukraine is committed to linguistic diversity and cultural sensitivity. They have created a workplace where people from all over the world feel equal, respected, and safe.

Find out how they maintain attrition at just 4% in this multilingual, multicultural contact centre where they exceed customer service goals. And what this means for their clients, where they offer multilingual services, including in lesser-spoken languages.

Gold Winner: Best Multilingual Customer Service

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