With 70% of business online, menswear brand Charles Tyrwhitt supports customers with human contact via their in-house operation in the UK and with their BPO partner in South Africa. This is the second year that Charles Tyrwhitt and Nutun has won the award for Best Customer Service into Europe.
During this session, you’ll hear how the same customer experience is provided regardless of which centre the customer interacts with, validated by FEEFO’s 4.7/5 rating, and how they are continuing to push boundaries for their customers.
Gold Winner: Best Customer Service into Europe
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