Preparing Government Contact Centres for Work During a Period of Force Majeure

During a period of force majeure, which affects more than half of the country’s territory, situations arise for
which government authorities are not prepared and for which there are usually no instructions.

This guide lists the essential core activities that government agencies should perform to prepare for ultra
high-pressure, high-stress environments. From informing the population, appointing a crisis team in the contact centre and nuances in technology, these activities will prepare the contact centre in unexpected circumstances.