TDCX Europe helped reimagine QA for a leading mobile gaming client, centralising its data, applying advanced analytics and fostering an environment of cross-team collaboration. Their use of the Six Sigma methodology alongside a unique approach to using Kaplan-Meier analysis delivered a 24% rise in QA scores and a 31% CSAT boost, leading to standardised processes, improved partnerships and a blueprint for customer support excellence.
Gold Winner: Best Use of Data and Insights