Bupa, the global private healthcare provider, is a business that really knows how to look after it’s people and its customers. Its core purpose to help people live longer, healthier, happier lives is driven throughout the contact centre. Key to its success has been honesty and integrity. Discover how their transparent approach and innovative products supporting both customers and employees has seen attrition halve and ENPS rise whilst growing the customer base.
Bupa won Silver for Best Customer Centric Culture at the European Contact Centre & Customer Service Awards 2023.
Fill in your details below to watch the video.