Delighting clients and earning their loyalty is a top priority for Unisys, a leading global MSP ( IT Service Desk) with European Center of Excellence based in Budapest.
Through its provision of world class IT support 24x7x365, hear how a very different approach of introducing XLA’s (Experience Level Agreements) instead of SLA’s (Service Level Agreements) has made a real difference and discover how their use of technology, such as bots and customer self-service support tools, has resulted in over 40% deflection from contacts and above industry average improvements in customer satisfaction.
Unisys won Silver for Best Customer Experience at the European Contact Centre & Customer Awards 2022.