The LEGO® Groups contact centres in the UK and Germany share a mantra of ‘only the best is good enough’ – and this won them GOLD at the European Contact Centre & Customer Service Awards for Best Pan-European Contact Centre Operation. They believe that children are their role models and embody their childlike curiosity and creativity, working together to provide the best experiences for their consumers.
Join us in the LEGO® CSE (Consumer Service Engagement) office in Berlin and learn about their work through play. Learn what is central to their approach in contact with their fans. Play with them and get to know how the consumer is key to their success. How they train their amazing advisors and learn about the LEGO® values. Let’s have a Brick-tastic day together!
Agenda
13:00 – Arrive and Networking Lunch
13:45 – Welcome from ECCA
Hear the latest news and updates on ECCA and what to expect from the day.
Jackie Pringle, Director of Operations, ECCA
For the first session of the day you will dive into learning through play.
Learn what the LEGO® department does and how they do it.
Build your own LEGO® creation, let your creativity sparkle
Proud moments of our departments
Dive into some more details and hear from their trainers, change managers and their awesome consumer advisors
A tour through their Berlin office where you get to experience the culture of the LEGO group firsthand. Keep an eye open to make sure you get all the quiz questions right.
Connect with each other and the amazing LEGO® employees. Ask all your questions and share your thoughts with the team.
When is it?
Date: Thu 4 Jul 2024
Time: 13:00 – 17:00 (CEST)
Location: The LEGO® Group, Berlin, Germany
Who is it for?
By invitation only to customer contact leaders who are members of ECCAs Association Partners.
Register via the form below.
How much is it?
Free of charge
Register
Note: Due to capacity limitations, only contact centre, customer service and operations leaders are eligible to attend.