Over 50s specialist, Saga is a team that has initiated their own transformation programme to ensure that they are delivering what their UK customers want. They are focused on Empathy, Collaboration, Curiosity and Precision Pace and customers truly believe that they are understood. Find out how this organisation is challenging its people, processes and technology to drive change through a very established business that has yielded a very impressive set of results.
Saga won Gold for Best Large Customer Service Team at the European Contact Centre & Customer Service Awards 2022.