The Monsoon team at Ascensos provides customer care across all aspects of the brand’s customer engagement and management activity. The team share a passion for fashion (& shopping!). They are passionate about the brand and their customers, and have initiated several process improvements to benefit both their customers and the organisation. Discover how they improved multi-channel customer experience and how their compelling journey of continuous improvement has led to efficiency savings as well as an increase on contact, and improvements across all KPI’s.
Monsoon and Ascensos won Gold for Best Small Customer Service Team at the European Contact Centre & Customer Service Awards 2022.