Concentrix was looking to provide a simplified customer journey by providing a personalised experience, while significantly increasing engagement in each interaction. Partnering with digital platform Grypp, customers now experience a rich, immersive branded experience on a traditional voice call. Find out why the judges loved how it empowers employees, addressing the frustration of having to state verbatims, word for word and repetitively. They described it as a game changing solution, a compelling and terrific example of converged platform technology.
Concentrix won Gold for Best Innovation in Customer Service at the European Contact Centre & Customer Service Awards 2022.