Serving 140 countries and markets, global advisory, broking and solutions company WTW has highlighted how to approach digital transformation at scale, supporting the Outsourcing of UK Benefits services while unifying 180+ clients and over 3,000 knowledge articles. Alongside this, the firm has tackled the challenge of empowering and reskilling advisors for the modern era. Bot trainers, voice engineers, sentiment analysts, trend spotters and content managers are among the new roles created, while the automation of previously manual, high-volume service requests has freed up advisor time, supporting client-base growth of 10%.
Gold Winner: Most Effective Strategic Transformation Programme