As customer expectations rise and technology evolves, contact centre managers in EMEA face increasing pressure to deliver seamless, efficient, and personalised experiences. This session explores the key challenges shaping the industry, from AI integration and omni channel consistency to agent retention and data security.
Join industry expert, James Adamczuk as he discusses strategies to navigate these pain points, leverage emerging technologies, and future-proof your contact centre for success in 2025 and beyond.
If you’d like to tap into James’ experience and advice from his time leading a global digital transformation programme at HSBC or his understanding of contact centre technology and AI, he’s happy to envangelise with you. Please feel free to contact him directly via his LinkedIn profile or email: jamesstefan.adamczuk@zoom.com.
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