Santander is at the forefront of the fight against fraud, motivated to prevent financial losses and protect its customers. Find out how the bank reduced unauthorised fraud via telephone banking by 30% and saved £250k per month in fraud losses whilst delivering a better contact centre experience for genuine customers.
You’ll also discover how their approach provided fraud teams with access to more reliable information and how their team reacted to knowing that more effective tools were in place to protect both them and their customers.
Gold Winner: Most Effective Improvement Initiative (In-House)
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