Getting Started with Outsourcing
Outsourcing all or part of your contact centre operation is not uncommon for brands looking for support in handling customer contact. Whether outsourcing more simple voice interactions or your entire customer contact operation, it’s a big decision. Where do you start?
Join us as we find out how you start outsourcing your contact centre operation. From the point of identifying potential partners through to day one with your partner, we’ll walk through the steps and share ideas and advice along the way. We’ll be exploring
- What you might outsource
- Where you might outsource to (Rightshoring)
- Overview of pricing
- Finding the right partner.
Leigh Hopwood, Chair of ECCA and CEO of the CCMA UK, will be hosting the debate and will be joined by a panel of industry experts, including Joe Francis, Customer Experience Director at Gymshark, Dave Rickard, Partner at Everest Group, and Maria Harju, EVP at Foundever, and others.
When is it?
Date: Tue 25 Feb 2025
Time: 12:00 – 13:00 (GMT)
Location: Zoom
Who is it for?
Business leaders looking to outsource contact centre activity.
How much is it?
Free to attend.
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