The Ultimate Contact Centre Experience: Part 1
The Happy Customer
Customers want their query resolved quickly. Today, that could be through any channel. Contact centre operations need to be ready to provide a joined-up customer experience across voice, email, social, messaging, webchat and self-serve channels that delivers the right brand experience. Have we finally reached the point where omnichannel is a real need to meet customer expectations?
Brands cannot be complacent anymore. As contact centres focus on listening to customers to create flowing digital journeys, the potential to increase customer loyalty through service whilst reducing cost to serve is now very real.
Join us for this compelling debate, hosted by Leigh Hopwood, Chair of ECCA and CEO of the CCMA, UK, that will explore:
- Insights into what customers really want and expect from organisations
- Customer journeys through complex channel structures
- The cost of getting it wrong and frustrating your customers
- How to create a true omnichannel experience
Find out from the panel what their tips are when embarking on a CX transformation that supports an omnichannel approach.
To register for part two of this series, click here.
When is it?
Date: Tue 5 Nov 2024
Time: 12:00 – 13:00 (GMT)
Location: Zoom
Who is it for?
For contact centre and customer experience professionals across Europe.
How much is it?
Free to attend.
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