On Tuesday 21 November, we celebrated the European Contact Centre & Customer Service Awards 2023 at Evolution in London. We had 36 countries from Europe join us to celebrate this highly prestigious Awards Evening, to compete for the crown of best in Europe across 33 categories.

Get out of Wrap, hosted by Martin Teasdale, asked some of the guests who attended the Awards Evening, what they were most looking forward to and what the future holds for the European contact centre industry.

Hear what organisations such as BT, DDC Outsourcing Solutions, LV, BPA Quality and more, have to say!

Listen to the podcast here.