When storms and emergency weather incidents strike, UK Power Networks customers need their service to be informative and easy to access. In this session, hear how this power company is using digital channels to enable customers to access the information they need, when they need it. Find out how they redesigned their customer experience, the principles they followed and the outcomes they have achieved.
UK Power Networks won Gold for Best Customer Experience Redesign at the European Contact Centre & Customer Service Awards 2023.
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