Hear from TTEC in Poland and Greece about their focus on the frontline with two stories. First, hear their innovative end-to-end learning and development program has delivered across all KPIs, from new starters to experienced advisors. Then take a dive into how this European outsourcer is using AI to increase productivity, efficiency and employee happiness, allowing them to focus on higher-value activity that calls for creativity and the human touch. The team will demonstrate how they are creating value and providing what can be achieved when people are empowered to make a difference.
TTEC won Gold for Most Effective Application of Technology (EX) and Most Effective Learning & Development Programme at the European Contact Centre & Customer Service Awards 2023.
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