National Gas Metering is responsible for over 7 million domestic, industrial, and commercial combined gas assets across the UK. Their customer service teams can choose to work fully remote, in-office, or a hybrid of the two. They have total flexibility on location and shifts and their strategy is achieving fantastic results and cost savings. Find out why the judges said a key component of their success was empowerment and why the inspiring connection between community activity and its relevance in hybrid and homeworking, was the best they have seen.
National Gas Metering won Gold for Best Flexible Working Approach at the European Contact Centre & Customer Service Awards 2022.